Shipping Policy

1. Scope of This Policy

This Shipping Policy applies to the following items:

• Physical gift vouchers and gift certificates
• Educational materials, books, or guides
• Wellness products or recommended therapeutic tools
• Promotional merchandise (if offered)
• Physical copies of treatment plans or documentation (upon request)

2. Service Delivery (Non-Shippable)

2.1 CST Session Bookings

• Delivery Method: In-person service at designated locations
• Confirmation: Email confirmation sent immediately upon booking
• Session Details: Delivered digitally via email within 24 hours
• Reminders: Sent 24 hours before your scheduled appointment
• No Physical Shipping Required

2.2 Digital Products

The following are delivered electronically and require no shipping:

• Digital gift vouchers (sent via email)
• E-books or PDF educational materials
• Online consultation confirmations
• Digital receipts and invoices
• Treatment record summaries (if requested in digital format)

3. Physical Product Shipping (When Applicable)

3.1 Shipping Coverage Areas

We currently ship physical products to the following locations:

• Local Areas: Pune, Sangli, and Satara (Maharashtra)
• Pan-India: All major cities and towns across India
• International Shipping: Not currently available

3.2 Shipping Partners

We work with reliable courier services including:

• India Post
• Delhivery
• Blue Dart
• DTDC
• Local courier services for Pune area

The shipping partner will be selected based on your location and product type.

3.3 Shipping Timeframes

3.4 Shipping Costs

Gift Vouchers and Small Items:

• Within Pune: ₹50 (Standard) | ₹100 (Express)
• Within Maharashtra: ₹80 (Standard) | ₹150 (Express)
• Other Indian Locations: ₹120 (Standard) | ₹200 (Express)

Educational Materials and Books:

• Shipping costs calculated based on weight and destination
• Displayed at checkout before payment
• Typically range from ₹80 to ₹300

Free Shipping:

• Orders above ₹2,000 qualify for free standard shipping across India
• Promotional periods may offer reduced or waived shipping fees

4. Order Processing

4.1 Order Confirmation

• You will receive an order confirmation email immediately after purchase
• Confirmation includes order number, items, shipping address, and expected delivery date
• Verify all details and contact us within 2 hours for any corrections

4.2 Shipping Confirmation

Once your order ships, you will receive:

• Shipping confirmation email with tracking number
• Name of courier partner
• Estimated delivery date
• Link to track your shipment

4.3 Address Verification

• Please provide complete and accurate shipping address
• Include landmark, building name, and floor details
• Provide active contact number for delivery coordination
• We are not responsible for delays or non-delivery due to incorrect address

5. Tracking Your Order

• Use the tracking number provided in the shipping confirmation email
• Visit the courier partner's website to check status
• Allow 24 hours after shipping confirmation for tracking to update
• Contact us if tracking shows no movement for 3 business days

6. Delivery Process

6.1 Delivery Attempts

• Courier will make up to 3 delivery attempts
• You will be contacted via phone before delivery
• Please respond to courier calls to ensure successful delivery
• If delivery fails after 3 attempts, package will be returned to us

6.2 Signature Required

• Signature may be required for high-value items
• Acceptable signatories: recipient, family member, or authorized person at address
• Doorman or security personnel signature accepted for apartment deliveries

6.3 Unattended Delivery

• If no one is available, courier may leave the package in a safe location
• Photo proof of delivery will be provided where possible
• We are not responsible for packages stolen after successful delivery

7. Delivery Issues

7.1 Non-Delivery

If you do not receive your order within the expected timeframe:

1. Check with family members or neighbors who may have accepted delivery
2. Track the package using the provided tracking number
3. Contact us at connect@cstwithnarayani.com with your order number
4. We will investigate with the courier and resolve within 5 business days

7.2 Lost or Damaged Shipments

• Lost Packages: If tracking shows delivery but you haven't received it, contact us within 48 hours. We will investigate and either reship or refund.
• Damaged Items: Inspect the package upon delivery. If damaged, refuse delivery or photograph damage and contact us immediately.
• Claims: Report damage within 24 hours of delivery with photos for replacement or refund.

7.3 Wrong Item Delivered

• Contact us immediately if you receive the wrong item
• Do not use or open sealed products
• We will arrange for return pickup at no cost to you
• Correct item will be reshipped or full refund provided

8. Special Shipping Situations

8.1 Gift Vouchers

• Physical Vouchers: Shipped in protective envelope, typically delivered within standard timeframes
• Digital Vouchers: Emailed immediately (no shipping), can be printed at home
• Express Delivery Available: For last-minute gifts

8.2 Bulk Orders

• Corporate or institutional orders may have extended processing times
• Dedicated account manager for orders above ₹10,000
• Custom shipping arrangements available for large quantities
• Contact us at connect@cstwithnarayani.com for bulk order inquiries

8.3 Pre-Orders

• Shipping date will be clearly mentioned at time of purchase
• You will receive notification when item becomes available for shipping
• Cancellation and refund available until shipping begins

9. International Shipping

If you are outside India and wish to purchase:

• Digital products (e-vouchers, PDF materials) can be delivered via email
• Consider having items shipped to an Indian address for forwarding
• Contact us for alternative arrangements or recommendations

10. Returns and Exchanges Related to Shipping

10.1 Return Shipping

• Return shipping for defective or incorrect items is covered by us
• Return shipping for change-of-mind returns is customer's responsibility
• We will provide return shipping labels for eligible returns
• See our Cancellation & Refunds Policy for full return terms

10.2 Exchange Shipping

• Exchange for defective items: free shipping both ways
• Exchange for different item: original shipping non-refundable, new shipping charges apply
• Exchanges processed after we receive and inspect the returned item

11. Shipping During Special Circumstances

11.1 Holidays and Festivals

• Delivery times may be extended during Diwali, Holi, Christmas, and other major festivals
• Order early for festival-season deliveries
• Holiday shipping schedules will be announced on our website

11.2 Weather and Natural Disasters

• Extreme weather or natural disasters may delay shipments
• We will proactively communicate any anticipated delays
• No additional charges for delays due to force majeure

11.3 Strikes and Service Disruptions

• Courier strikes or service disruptions may affect delivery times
• We will switch to alternate couriers when possible
• Updates provided via email and order tracking system

12. Packaging

• Eco-Friendly Materials: We use recyclable packaging materials whenever possible
• Protective Packaging: Items are securely packed to prevent damage during transit
• Discreet Packaging: No external branding that reveals contents (for privacy)
• Gift Wrapping: Available upon request for an additional fee

13. Customer Responsibilities

To ensure smooth delivery, please:

• Provide accurate and complete shipping address
• Include active contact number
• Respond to courier calls promptly
• Be available during estimated delivery window
• Inspect package upon delivery and report damage immediately
• Refuse delivery if package appears tampered with

14. Shipping Policy for Specific Products

14.1 Gift Certificates

• Available in both physical and digital formats
• Physical certificates shipped in elegant envelope
• Can include personalized message (specify at checkout)
• Express shipping recommended for urgent gifts

14.2 Educational Materials

• Books and guides shipped in bubble-wrap protective packaging
• Typically delivered via standard courier service
• Digital versions available for immediate download (no shipping)

14.3 Wellness Products

• Fragile items packed with extra protective materials
• "Handle with Care" labels affixed to packaging
• Insurance coverage for high-value items

15. Shipping Modifications

15.1 Address Change

• Contact us immediately if you need to change the shipping address
• Address changes possible only before order ships
• After shipping, coordinate directly with courier using tracking number
• Address change requests subject to courier partner policies

15.2 Delivery Date Change

• Request delivery rescheduling by contacting the courier directly
• Provide tracking number and preferred delivery date
• Subject to courier availability and policies

16. Contact for Shipping Inquiries

17. Updates to Shipping Policy

• This policy may be updated to reflect changes in services or shipping partners
• Updates will be posted with revised "Last Updated" date
• Material changes will be communicated to customers via email
• Continued use of shipping services constitutes acceptance of updates